We've long learnt the ultimate truth that it "all starts with the client" yet the recipe to how that should be done often remains to be a mystery. This practical course explores the questions that get you on the right track to execute 5 simple strategies that have proven to meaningfully ease the pains of clients and create a great experience throughout their engagement with you. Become the professional they want to engage with!

Who is this course for?

Lawyers - Conveyancers - Financial Planners - Accountants

This course will empower those working in professional services to increase their success and better position themselves through easy to adopt techniques that meaningfully change the way they do business.
Professional woman in legal, accounting or conveyancing winning new clients through innovative communication

What will you learn?

  • Build a better relationship with your clients by understanding what empathy means in a professional services context

  • Effortlessly and quickly identify the source of client concerns, so you have a clear idea how to aid them

  • Map out the client journey and understand what type of engagement clients might need in each stage to trust you

  • Enhance the respect your client has for you by adding value to their journey in five different, simple ways

Modules

  • 1

    Introduction

    • Course overview

  • 2

    Get clients listening and respecting you

    • The role of empathy in professional services

  • 3

    4 questions to ask to address the pain points in client engagement

    • The answers you need to start creating a better experience

  • 4

    5 ways professionals can add value and improve the client experience

    • Simple actions you can take to transform clients' experience and aid their pain points

Want to get the whole road map to success?

This course is a part of a 3 course skill set, that walks you through and end-to-end process to achieve success. Have a look at the other key areas or get the full road map!

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    $47.00Innovative ways to direct clients to your firm

    Winning new clients does not have to be a rigorous, complicated process. A set of simple principles from the best sales professionals those in professional services can transform their approach to engaging with clients and make themselves stand out.
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    $47.00Pricing strategies for professional services success

    This course will equip anyone in professional services with the strategies you need to create the foundations for the money conversation and to recognize the moment to start talking about pricing without falling at the risk of commodity pricing.
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How long is it going to take?

This is a 30 minute course delivered in short sections for flexible progress.

Meet the expert ...

Conveyancer and consultant

Garth Brown

Garth's expertise in professional services is built on almost 25 years of legal management and operating his own property legal practice. Throughout his career, Garth's won multiple awards, has been a regular presenter on best practice for small and medium conveyancer businesses and is the author of two leading publications for legal professionals. After 25 years working in legal and business advisory positions, Garth started a professional advisory service to assist the industry to be savvy, profitable operators.