ENHANCE THE CLIENT EXPERIENCE DYNAMICALLY
4 Modules | 30 Minutes | $47
We've long learnt the ultimate truth that it "all starts with the client" yet the recipe to how that should be done often remains to be a mystery. This practical course explores the questions that get you on the right track to execute 5 simple strategies that have proven to meaningfully ease the pains of clients and create a great experience throughout their engagement with you. Become the professional they want to engage with!
Lawyers - Conveyancers - Financial Planners - Accountants
Build a better relationship with your clients by understanding what empathy means in a professional services context
Effortlessly and quickly identify the source of client concerns, so you have a clear idea how to aid them
Map out the client journey and understand what type of engagement clients might need in each stage to trust you
Enhance the respect your client has for you by adding value to their journey in five different, simple ways
Course overview
The role of empathy in professional services
The answers you need to start creating a better experience
Simple actions you can take to transform clients' experience and aid their pain points
This course is a part of a 3 course skill set, that walks you through and end-to-end process to achieve success. Have a look at the other key areas or get the full road map!
Garth Brown