USING DATA TO DELIGHT YOUR CLIENTS
12 Modules | 60 Minutes | $249
Partners - Practice Managers - Lawyers - Counsel
This is the third of three courses from the masterclass on "Modernizing your legal practice"
Learn to utilize the resources you already have in this online course. Data on various aspects of your operation already exists in many unstructered forms within legal departments and firms. This hidden source of value is critical not only to delivering better services and improving the client's experience, but also in doing it efficiently. Identifying the exact points in your workflow where innovation is needed, as well as ensuring it is performed by people with the strongest skillset, would be nearly impossible without data. Begin to understand, retrieve, and use this data to optimize your practice. This final lesson takes relevant data, and the technology needed to mine it, and makes it accessible to lawyers. Use these videos and exercises to extract valuable data, increase efficiency, and justify change.
Understand what can and should be measured.
Complete a review of your available data to identify where it is, how to mine it, and how to share it with clients.
Learn how to determine the best person for each task by asking tough questions and taking a hard look at the answers.
Complete a transition worksheet.
Understand how to decide if outsourcing work will be most effective or efficient.
Examine a legal technology roadmap.
Recognize the importance of focusing on the true value of a technology rather than the unique selling features.
Understand the role technology plays in your practice and how it can make you more effective.
Module 1 aims
Understanding the foundations of data
What can and should be measured?
Module 2 aims
Professional knowledge that yields results
Skill sets
Module 3 aims
Asking the right questions to delegate work efficiently
Transition worksheet
Module 4 aims
Understanding technology and how it solves existing problems
Legal technology roadmap
Lucy Bassli
Learn the latest skills that will help you run your law firm or legal department more successfully and profitably!