Partners - Practice Managers - Lawyers - Counsel

This is the third of three courses from the masterclass on "Modernizing your legal practice"

Take advantage of the knowledge already at your hand

Learn to utilize the resources you already have in this online course. Data on various aspects of your operation already exists in many unstructered forms within legal departments and firms. This hidden source of value is critical not only to delivering better services and improving the client's experience, but also in doing it efficiently. Identifying the exact points in your workflow where innovation is needed, as well as ensuring it is performed by people with the strongest skillset, would be nearly impossible without data. Begin to understand, retrieve, and use this data to optimize your practice. This final lesson takes relevant data, and the technology needed to mine it, and makes it accessible to lawyers. Use these videos and exercises to extract valuable data, increase efficiency, and justify change.

  • Understand what can and should be measured.

  • Complete a review of your available data to identify where it is, how to mine it, and how to share it with clients.

  • Learn how to determine the best person for each task by asking tough questions and taking a hard look at the answers.

  • Complete a transition worksheet.

  • Understand how to decide if outsourcing work will be most effective or efficient.

  • Examine a legal technology roadmap.

  • Recognize the importance of focusing on the true value of a technology rather than the unique selling features.

  • Understand the role technology plays in your practice and how it can make you more effective.

Watch Intro Video

Glance into the details

with innovation expert, Lucy Bassli


  1. 1
    • Module 1 aims

    • Understanding the foundations of data

    • What can and should be measured?

  2. 2
    • Module 2 aims

    • Professional knowledge that yields results

    • Skill sets

  3. 3
    • Module 3 aims

    • Asking the right questions to delegate work efficiently

    • Transition worksheet

  4. 4
    • Module 4 aims

    • Understanding technology and how it solves existing problems

    • Legal technology roadmap

Meet the expert ...

Attorney, author of The Simple Guide to Legal Innovation and a former Assistant General Counsel of Legal Operations and Contracting at Microsoft

Lucy Bassli

During her 13 years with Microsoft, Lucy redefined how legal work is done and created one of the first managed service engagements with a law firm. She was tapped to teach the Legal Operations course for Suffolk University Law School’s Legal Innovation & Technology Certificate Program. Lucy has a partnership with Dentons, the world’s largest law firm, to deliver operations consulting to corporate legal departments. Lucy is a highly sought-after legal industry expert who works with corporate legal departments and law firms on legal service delivery, automation, smart risk-taking and alternative resourcing models. She educates and consults with lawyers to take best practices in the legal industry to a new level. Lucy is also a strategy advisor for LawGeex, an AI legal start-up that automates contract review services.